Novellia Decor Help Center

Welcome to the novelliadecor Help Center. We're here to help you with your orders, products, shipping, returns, refunds, and other questions.

Frequently Asked Questions

How can I place an order?

Browse our products, add your preferred items to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order.

How can I track my order?

Once your order has been shipped, we will provide tracking information when tracking is available. You can use the tracking details to follow your shipment.

How long does delivery take?

Orders are generally processed within 1–3 business days.

Estimated delivery:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days, where available

Delivery times may vary depending on your location and courier service.

Can I return my order?

Yes. Returns may be requested within 7 days of receiving your order, provided the item meets the conditions stated in our Return & Refund Policy.

How do I request a refund?

Contact us with your order number and reason for the refund or return. Once the returned item is received and inspected, we will process an approved refund according to our Return & Refund Policy.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. We may ask you to provide photos of the item and packaging so we can investigate and assist you with a replacement or refund.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We will do our best to assist you, but changes or cancellations may not be possible once the order has been processed or shipped.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available to our store.

Do you offer international shipping?

Shipping availability depends on the destination and the options available at checkout. Please check the shipping options during checkout for your location.

Need More Help?

Our customer support team is happy to assist you.

Novelliadecor
Phone: +92 302 2433489
Email: novelliadecor@gmail.com
Address: Karachi, Pakistan

When contacting us about an order, please provide your order number so we can help you more quickly.

Helpful Policies

Please also review our:

• Return & Refund Policy

• Shipping Policy

• Privacy Policy

• Terms of Service

• Legal Notice