Frequently Asked Questions (FAQs)

1. How can I place an order?

Simply browse our products, select the items you want, add them to your cart, and complete the checkout process.

2. How long does shipping take?

Orders are usually processed within 1–3 business days.

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days, where available

3. How can I track my order?

Once your order has been shipped, tracking information will be provided when available.

4. Can I return my order?

Yes. You can request a return within 7 days of receiving your order, subject to our Return & Refund Policy.

5. How do I request a refund?

Contact us with your order number and reason for the refund. Approved refunds will be processed according to our Return & Refund Policy.

6. What if I receive a damaged or wrong product?

Please contact us as soon as possible after receiving your order. We may request photos of the product and packaging to resolve the issue.

7. Can I cancel my order?

Please contact us as soon as possible if you want to cancel an order. Cancellation may not be possible once the order has been processed or shipped.

8. What payment methods do you accept?

Available payment methods are shown at checkout and may vary depending on your location.

9. Do you offer international shipping?

Shipping availability depends on the destination and available shipping options at checkout.

10. How can I contact Lumina?

You can contact us using the details below:

Novelliadecor
Phone: +92 302 2433489
Email: novelliadecor@gmail.com
Address: Karachi, Pakistan

We’re always happy to help!